Privacy Policy

Welcome to Drapper Street. Your privacy is important to us, and we are committed to protecting the personal information you share while using our website https://www.drapperstreet.com/.

This Privacy Policy explains what information we collect, how we use it, how it is protected, and the rights you have related to your data.

We collect the following types of information from customers:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely by the payment gateway — we do not store card or banking information)

• User behaviour and browsing activity (analytics and cookies)

• Customer art/style preferences to help us recommend and create suitable print designs

We collect information through:

• Website forms (checkout, contact forms, account creation, etc.)

• Social media advertisements and lead forms

• Cookies and analytics tools that track browsing activity and website performance

We use your information to:

• Process and deliver your orders

• Contact you regarding your order, support requests, or updates

• Improve website functionality and user experience

• Send marketing or promotional messages (only if you consent)

• Prevent fraud and ensure safe transactions

• Provide customer support

We only share necessary information with trusted third parties to complete essential services:

• Payment Gateway: To process your payments securely

• Shipping Partners: To deliver your order using the address you provide

• Analytics Tools: To understand website performance and user behaviour

We do not sell or trade your personal information with any other parties.

Our website uses cookies to:

• Improve website performance

• Remember user preferences

• Track browsing behaviour for analytics

By using our website, you consent to the use of cookies. You can disable cookies through your browser settings.

You have the right to:

• Request modification of your personal data if it is incorrect or outdated

• Opt out of marketing messages at any time

However:

• Users cannot request a full copy of all collected/stored personal data (due to system limitations and privacy security protocols)

• Users must be 12 years or older to place orders independently.

• Users under 12 may only place orders with parental guidance or supervision.

• We take reasonable security measures to protect your data, including secure payment processing, encrypted connections (HTTPS), and controlled access to user information.
  However, no online platform can guarantee 100% security, so we encourage users to protect their login details and device access.

• Cash on Delivery Prepayment

• For all Cash on Delivery (COD) orders, a ₹120 prepayment is required.
  This helps us:

• Reduce fake or fraudulent orders

• Recover shipping costs in case the order is denied upon delivery

• A payment link will be shared via email/WhatsApp for this prepayment.

• Custom Order Policy

• Custom orders are non-refundable

• Must be placed at least 2 weeks in advance

• Require a 40% upfront payment before the design/project begins

• For privacy-related questions, concerns, or requests, you can contact us at:

• Email: drapperstreet@gmail.com
  Phone/WhatsApp: +91 742-594-3882

• We will respond as quickly as possible.

• We may update this policy from time to time. Any changes will be reflected on this page with an updated revision date.